With over 21 million customer journeys every year, we are committed to continually improving the service we provide. We will always listen to customer feedback to make sure we get things right. We monitor the processes we have and amend them as necessary to maintain high levels of service for our disabled customers.

Our dedicated Assisted Travel Team offer travel support by providing journey and booking information and subject to availability, they can reserve a front seat and /or the dedicated wheelchair space. They can also discuss and agree on the level of assistance that may be required at each stage of the journey and advice you on what can be provided.

We are committed to ensuring that all customers are treated with respect by all our staff. Our staff are trained to deliver great customer service which includes a commitment to equality. We also provide disability awareness training for our staff who deal directly with the travelling public or issues relating to the travelling public.

Our aim is to deliver an outstanding service to every customer, every time and to ensure everyone can make use of our services, as long as it is safe to do so.

We also give advice and guidance to our station staff and drivers on how they can best serve our disabled customers.